When you place an order your delivery address and products are confirmed with our shipping software. At this point, we can’t modify or cancel the order.
If you want to return something, you have 14 days from the delivery date to request and send a return. As we produce on-demand and each item is made especially for you, we have to charge a return fee of 8,50€ for each product if you decide not to use a voucher, which is 80% of the purchase price. The original shipping costs are non-refundable and the return shipping is at your expense.
IMPORT DUTY AND TAX
For shipments within the EU taxes are included. For orders outside the EU, taxes are determined by the customs authorities of your country.
In the unlikely event that you believe your product has a manufacturing defect, you need to let us know within 5 working days from delivery. If your product develops a noticeable problem at any time, just get in touch and we’ll help you find a solution.
We never share or sell your personal information to any third party. Your details are only used to contact you about your order. You can opt to receive our newsletter emails by signing up on our site or at the checkout after placing an order. All transactions are processed using industry standard 256-bit SSL encryption. Your credit card information is never stored.