After the order is placed, we start the production of your products within 2 to 4 days with our partner in France.
Depending on the destination of the shipment delivery time can vary.
France: 2 to 3 working days.
European Union: 3 to 7 working days.
Rest of the world: 5 to 10 working days.
For shipments within the EU we charge 3,90€ per delivery. Deliveries over a total value of 90,00€ are free.
For shipments to countries outside the EU we charge 5,90€ per delivery. Deliveries over a total value of 110,00€ are free.
IMPORT DUTY AND TAX
For shipments within the EU taxes are included. For orders outside the EU, taxes are determined by the customs authorities of your country.
All our deliveries are tracked and we transmit the tracking automatically.
To reduce packaging, we group your items (if several different orders are shipped to the same address, they will be delivered in one package).
When you place an order your delivery address and products are confirmed with our shipping software. At this point, we can’t modify or cancel the order.
If you want to return something, you have 14 days from the delivery date to request and send a return. As we produce on-demand and each item is made especially for you, we have to charge a return fee of 8,50€ for each product if you decide not to use a voucher, which is 80% of the purchase price. The original shipping costs are non-refundable and the return shipping is at your expense.
In the unlikely event that you believe your product has a manufacturing defect, you need to let us know within 5 working days from delivery. If your product develops a noticeable problem at any time, just get in touch and we’ll help you find a solution.